Company:
North Coast Hotel Resort Ltd.
Details:
Scenic Painter's Lodge Resort is searching for a outgoing, customer focused Guest Experience Coordinator to join our team this 2017 season. Located in Campbell River, Painter's Lodge is known for beautiful ocean views, relaxing accommodations, culinary delights and personable and friendly service.
You will work alongside the marketing coordinator and guest services to ensure guest feedback is received and implemented.
Responsibilities include responding in a timely manner to Trip Advisor, Booking.com and Guestfolio comments for both Painter's Lodge and April Point Resorts. Data entry will be required to gather and consolidated feedback from guest comment cards to produce monthly summaries.
Qualifications & Experience:
We are looking for someone who has a passion for interacting with guests, multitasking ability, organized and comfortable working with social media. You will enjoy walking around the properties and interacting with guest for real time feedback, as well as being the main point of contact for guest emails prior to arriving with any special requests.