Details:
Dolphins Resort is looking for a highly motivated, friendly, and detail oriented professional to join our front desk team. The successful candidate will have a proven ability to work in a high-pressure environment and must have exceptional customer service skills.
Currently looking for a Front Desk agent to work Friday & Sunday from 10:30 am to 4:30 pm.
THE DOLPHINS RESORT-WORLD FAMOUS, SMALL-SCALE, ALL-SEASON, SEASIDE RESORT
Situated in forest and garden next to the Pacific Ocean, The Dolphins Resort is the perfect place to relax and connect with friends and family.
The Quaint 4-acre property connects to a sandy beach overlooking beautiful Discovery Passage and the coastal mountain range. Originally built in the 1940’s, The Dolphins Resort, which became famous as a seasonal sport fishing destination, has attracted guests from all over the world. Over the years, the resort has evolved into one of the premier, small scale, all-season resorts on Vancouver Island.
Today, Dolphins is well known as a destination for romantic getaways, upscale dining in renowned Anglers Dining Room, weddings, family reunions, corporate retreats, sport fishing, and is a home base for visitors wanting to explore our amazing west coast wilderness.
Qualifications & Experience:
Responsibilities:
• Welcome and register arriving guests and respond to all guest inquiries.
• Collect and maintain information on the resort and surrounding area.
• Make reservations for restaurant guests.
• Answer guest inquiries in a timely manner.
• Process group arrivals and departures.
• Process telephone calls and emails.
• Make, cancel and amend room reservations.
• Provide information on resort facilities and services as well as general information about attractions and activities in the area.
• Must have experience with excel & word.
• Working shifts as business levels dictate, including weekends and holidays.
• A knowledge of saltwater & freshwater fishing is an asset.
• Must be able to make quotes and packages for guests.
• Work closely with other departments to achieve excellent guest service.
• We are willing to train the right candidate.
• Fun up beat work environment