Company:
Match Eatery & Publichouse
Details:
Match Eatery & Publichouse is looking for a General Manager in Courtenay
Oversees successful restaurant operations for a Match venue, while providing management support on the floor. Attracts, gains and maintains loyalty of new and existing clients. Builds client network and property reputation though in-person and on-line marketing and through traditional and social media. Drives the success of our eatery and public house through the promotion of events and products. Ensures premier customer service and product knowledge to our guests.
Key Responsibilities
Ensures that all aspects of the front of house food and beverage offerings meet and or exceed the casino and regulators standards, policies and procedures.
Manages, contributes and applies strategies to improve processes, standards, customer service and team morale.
Manages the front of house food and beverage team by leading, training, mentoring, evaluating, and providing recognition of accomplishments and corrective feedback as appropriate
Develops and supervises staff to achieve high levels of performance and customer service.
Ensures food and beverage initiatives are coordinated with back of house leadership, head office food and beverage initiatives, and casino staff.
Liaises with the casino management team to ensure that a high level of effective communication is maintained and participates in casino initiatives.
Contributes to the service standards, department budget, undertakes corrective action, ensures scheduling and expenditures are controlled.
Retains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for food and beverage and casino operations. Liaises with government regulators that impact the operation of the department.
Undertakes statistical analysis and prepares reports. Monitors and processes invoices and expenditures and ensures appropriate inventory is maintained.
What’s Required
Minimum 2-3 years senior management experience working in a high-volume full service dining restaurant
Post-secondary education in Hospitality or a related field
Provincial “Serving it Right” or “ProServe” and “Food Safe” certificates required
Extensive restaurant operation and food and beverage knowledge
Passion for excellence in customer service and the ability to lead by example
Understanding of budgets and food/labour costs
Ability to read and interpret financial statements
Basic understanding of marketing principals
Knowledge of legislation, policies and procedures for food and beverage operations
Ability to work all shifts and flexible hours
Benefits & Perks
Employer paid health, vision and dental coverage (also available for Part-Time employees)
25% discount at all Gateway Casino & Entertainment locations
Match
Match Eatery & Public House is modern Public House with a casual and inviting atmosphere. Our menu offers clean, classic food choices with a modern twist. Match Eatery strives to provide a full entertainment experience to all of its guests. It is the best place to watch your favorite game or take in the big fight and on the weekends, to enjoy live music, DJ’s and special event entertainment. Match is the perfect place to host a dinner for two, large group gatherings, a business lunch or just casual drinks in the lounge!
Why Work For Us
Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!
Qualifications & Experience:
2-5 years as a General manager
Micros POS knowledge