Details:
ABOUT US:
The Campbell River Hospice Society provides compassionate end-of-life and grief support to individuals of all ages through the support of trained volunteers and generous donors.
POSITION:
As the Volunteer & Client Services Coordinator you will report to the Executive Director and develop, coordinate and manage all volunteer and client activities.
General
• Maintain open lines of communication with volunteers, patients, and family members throughout their journey with CRHS.
• Ensure a high level of care and compassion.
• Demonstrate interpersonal skills in relating to patients and families, volunteers, team members, and the community.
• Actively participate in organization-wide program quality management.
• Assure appropriate electronic documentation is always maintained.
• Actively participate in the organization’s awareness presentations and awareness events.
• Must be available during regular work hours. Additional hours in the evening and weekends will be required from time to time to complete normal business functions and/or projects. All overtime hours are repaid by time in lieu.
• Perform other duties as requested or required, in the sole discretion of the CRHS.
Volunteer Activities
• Supervise and evaluate volunteers.
• Responsible for selecting, recruiting, interviewing, screening, assigning, and coordinating volunteers.
• Develop and maintains the volunteer orientation.
• Maintains current volunteer personnel files.
• Coordinates and participates in all Volunteer Education Sessions and the Continuing Education sessions.
• Ongoing recruitment of volunteers through various techniques (databases, e-mail, social media, community events, etc.)
• Arrange for volunteer services when needed as identified by the patient and family/caregiver.
• Ensure volunteer policy and procedures are adhered to.
• Provide ongoing compassionate and caring support to volunteers.
• Keep accurate documentation of volunteer assignments including documentation of hours served on a monthly and quarterly basis.
• Respond to arising needs for volunteer support of projects and activities of the organization when assistance is requested and be available by phone or in person for the volunteers to discuss their role with activities, patients, and families.
Client Services
• Determine the need for services with the patient/family/caregiver and entire hospice team through an intake process.
• Participate as a member of the Interdisciplinary Team and attend other meetings as appropriate
• Maintain communication with the bereaved family following the death of the individual hospice patient.
• Coordinates the delivery of services (individual, groups, and ongoing follow-up) to ensure timely and appropriate services are provided to the client and family/caregivers.
• Maintain an ongoing check-in process with all clients accessing service.
Qualifications & Experience:
SKILLS & QUALIFICATIONS
• Certificate in Social Services or Volunteer Management, or an equivalent combination of education and/or experience.
• Minimum 2 years successful experience coordinating volunteers, preferably in the health or social services field.
• Demonstrated understanding and appreciation of volunteering and volunteer program management standards.
• Ability to maintain flexibility within a not for profit environment.
• Excellent oral and written communication skills.
• Excellent interpersonal, organizational and computer skills (MS Office, Excel, PowerPoint and Access or other volunteer management databases are of value)
• Able to manage multiple projects, work independently and as part of a small team.
• Knowledge of End of Life and Bereavement issues and experience with the mental health system an asset.
• Ability to organize and develop volunteer hospice personnel for both patient and family needs.
• Previous experience in hospice and/or related healthcare setting is preferred.
• Strong computer skills.
• Driver license and vehicle.