Details:
The Museum at Campbell River is the largest regional Museum on northern Vancouver Island. It is operated by a non-profit society with a mandate to “preserve our past to inform our future”.
Annually the Museum is visited by national and international tourists as well as local residents who participate in a wide range of public programs and events offered by the Museum.
The Visitor Service Associate is the first person Museum guests interact with and is integral to facilitating a positive Museum experience.
The Visitor Services Associate is responsible for operating the Museum’s reception desk and providing a positive customer service experience to all Museum guests.
Key front line tasks include;
greeting and reception,
admissions,
program registration,
statistical gathering,
building security,
visitor safety,
and handling of various request and referrals.
Works closely with museum programming and operations staff to ensure a seamless guest experience and a positive visit to the Museum.
Qualifications & Experience:
Necessary Qualifications
Essential Skills:
• Positive team player with excellent communication and interpersonal skills
• Proficient organizational and time management skills and strong multi-tasking abilities
• Must enjoy working with the public, meeting new people and working with volunteers
• Proficiency with Word, Excel, Outlook preferred
• Good business and mathematical skills, attention to detail and significant use of memory
• Must have a valid BC Driver’s License and access to a vehicle
• Must be willing to work a flexible schedule including weekends and holidays
Abilities:
• Ability to work under general direction
• Ability to work and think quickly under pressure
• Must be comfortable dealing with large groups of people
• Aptitude for performing work requiring close attention to detail
Education:
• Completion of college or university level tourism courses is preferred
• Minimum of 1 year of customer service and cash handling experience preferred
Experience:
• Experience in sales and cash handling with knowledge of Point of Sale an asset
• Knowledge of our Museum or the history of our area and community an asset
• Experience in the hospitality industry would be an asset