Company:
Campbell River Visitor Centre
Details:
The Campbell River Visitor Centre is seeking a competent, reliable individual to join our 2020 Visitor Services team.
The position of Visitor Services Counsellor provides a unique opportunity to act as an ambassador for Campbell River, Strathcona Region and the surrounding area.
Through the delivery of exemplary visitor and customer services.
Successful candidates will demonstrate the following:
Passion for sharing knowledge and information with others about local highlights, attractions, and visitor experiences Campbell River and the region has to offer
Strong appreciation for the importance of providing exceptional customer service and will actively seek means to improve visitor services and the local experience
Willing to work weekends and statutory holidays
The Visitor Counsellor Roles & Responsibilities:
Promote a meaningful visitor experience in Campbell River and the Strathcona region
Support the promotion of visitor experiences for the community, region, and across the rest of the province of British Columbia
Provide information on local accommodation, transportation, food & beverage, tourism products, services and experiences for Campbell River and region
Promote and educate visitors about local history and heritage, community and regional highlights, parks, trails, beaches, recreational activities and outdoor adventures
Deliver visitor services in a variety of settings: in person (one on one or group settings), exchanges over the phone, email, or on social media platforms
Deliver and distribute relevant travel publications, guides, brochures and itinerary
This seasonal position will be part-time to start and could move into full time hours in May.
Qualifications & Experience:
Communicate travel updates to passengers and other pertinent information relevant to visitor experiences (BC Parks fire bans, wildlife advisory, Highway bulletins, Tourist Alerts etc.)
Record, document, and report visitor statistics according to Tourism BC guidelines
Order & stock brochures, travel guides and retail inventory
Competently handle monetary exchanges, cashouts
Provide and demonstrate leadership to summer student visitor counsellors
Be an outstanding community ambassador at all times and uphold the highest standards of Visitor Services delivery
Ensure general maintenance of the Visitor Centre facilities