Details:
The Night Auditor verifies all account postings/balances made during the day and posts adjustments and corrections as needed on both Squirrel and Room Key. File maintenance, back up and end-of day processing of Squirrel Host and Resort Network computers must be completed in a timely manner. Daily revenue and other reports are produced and distributed as required. The Night Auditor functions as a front desk agent in all respects including guest check-in and check-out, switchboard operation, reservation processing and the handling of cash and credit. The Night Auditor assumes a principal role in maintaining resort and guest safety and security during hours when there is minimal staffing and resolves guest enquiries and problems efficiently and courteously.
Qualifications & Experience:
Working Conditions
• Normally an 8-hour shift working overnight.
• Must be able to remain awake and alert at all times.
• Seasonal position with fluctuations in scheduling to accommodate changing business volumes and variable occupancy levels.
Skills
• Knowledge of RoomKey & Squirrel
• Customer/Guest Service experience
Other Requirements
• Analytical and mathematical proficiency.
• Safety and security knowledge – first aid helpful.
• Previous clerical background or training.
• Guest relations, communications and conflict resolution skills.
• Self-starter.