1. Completed Bachelor’s Degree in a relevant field of study which may include education, business administration or learning technology.
2. Requires a minimum of 2 years of recent, related experience in front-line customer service technology areas in a post-secondary learning environment, and an additional 2 years of experience in organizing, designing and developing online courses particularly with comfort and successful experiences in information and pedagogy design.
3. Experience should also include proficient using, manipulating, and troubleshooting a variety of learning technology platforms and tools such as learning management systems (e.g., Blackboard Learn, Brightspace, Moodle or Canvas), Microsoft Office Suite platforms (e.g., Word, Excel, PowerPoint), PDF creation software (e.g., Adobe Acrobat), video and audio capture and storage platforms (e.g., Kaltura), blogging and website platforms (e.g., WordPress).
4. Experience with helpdesk support actions and activities related to student technology use and engagement the learning platforms and tools using a learning management system (e.g., course account and tool use in Blackboard Learn), web-based video conferencing platform (e.g., BlueJeans, Zoom).
5. Experience in the delivery of adult education and/or community development programming.
6. Consideration may be given to a combination of post-secondary education and related formal training and professional work experience in training development, program planning, coordination and implementation.
Required Knowledge Skills & Abilities
1. Demonstrated ability to design, develop, and promote a variety of responsive programs to meet regional/community needs.
2. Demonstrated background in project management, curriculum development, and working with learning technologies.
3. Experienced in promoting, marketing and coordinating training offerings.
4. Detailed expertise and knowledge are essential with respect to programs, part-time vocational courses, and training contracts.
5. Advanced microcomputer skills including word processing, spreadsheets, and database applications.
6. Demonstrated entrepreneurial ability with expertise in areas such as marketing, public relations, communications and advertising.
7. Ability to maintain a high level of productivity and prioritizing, as well as an ability to take initiative and work independently in a deadline-driven team environment.
8. Excellent interpersonal, written, and oral communication skills, including effective conflict resolution skills.
9. Interest in the field of faculty support and online course supports. Eagerness to learn and understand new technologies and support experiences.
10. Self-motivated and directed, with the ability to effectively prioritize and execute tasks to meet needs of faculty and students.
11. Strong experience in using student-focused educational technologies including browser-based learning management systems, student portals and social media.
12. Good audio-visual skills with technical tools (e.g. how to connect camera to web-conferencing systems, manage multiple inputs and troubleshoot audio and video issues etc.)
13. Excellent human relations skills, a strong customer service attitude and can effectively communicate complicated technical ideas in user-friendly language.
14. Experienced in dealing with, and maintaining, a high degree of confidentiality, professionalism, and cultural awareness/sensitivity.
15. Able to work flexibly, independently, and successfully in a team structure.
16. Able to reason analytically and problem-solve independently.
17. Very good oral, written, and interpersonal communication skills.
18. Very good presentation and facilitation skills.
19. Demonstrated word processing skills and at least 50 words per minute keyboarding skills.
20. A valid driver’s license is required and access to a vehicle may be required for travel.
21. Flexibility to travel to other campuses as required.
22. Knowledge of current Ministry and Industry Training Authority (ITA) regulations is an asset.