Details:
Reporting to the Sales Director RMT North America, we are seeking an experienced Customer Service Representative. Working as part of the North America sales team maintaining a high focus on customer service and assuring the best margins for the products we produce.
We are looking for a high-energy individual who is motivated by challenges, thrives in a fast-paced environment, and has a desire to make a positive impact on the food industry.
Responsibilities
• Manage an assigned list of customers providing exceptional communication and customer service, build relationships and partnerships for customers’ satisfaction.
• Communicating daily with customers to fulfil their orders as well as answering questions for future planned orders.
• Review, confirm and enter the customer’s purchase order including the processed order pricing in daily sales plan.
• Work together with the other sales team members to gather and share market information to help achieve the maximum price return on a weekly basis.
• Work closely with Accounts Receivable department to ensure customers stay within company credit policy and help in collections as needed.
• Manage customer claims to minimize financial impact for Mowi and assure claims/credits are
Processed in a timely manner while maintaining good service level.
• Keeping abreast with the current information on the Company and the Seafood industry
news.
Closing Date: May 6, 2021
We offer competitive wages, a comprehensive benefits package, and potential for annual company bonus.
Qualifications & Experience:
Qualifications:
• 8 to 10 years minimum experience within the seafood industry, FMCG, or Commodity sales.
• Bachelor’s degree preferred
• Customer Service experience
• Prioritization, time management, organizational skills, communication, detailed oriented
• Proficient in Excel and Infor M3
• Fully fluent in English