Company:
Pacific Playgrounds Oceanside Resort
Details:
Busy and dynamic Oceanside resort is seeking a Front Office Manager
Duties and Responsibilities include
• Operate all aspects day to day management of the portfolio of RV sites,
Cottages, RV Rental units and Marina slips, balancing the portfolio and
guest requests.
• Operate all aspects of Front Office computer reservation system, including
software maintenance, report generation and analysis.
• Provide consistent, superior customer service when greeting and
registering guests to deliver a positive experience
• Deal with guest complaints and concerns during their stay in a courteous
and professional manner
• Handle end of day cash out and daily balancing
• Hire, schedule and train front office staff.
• Liaise and coordinate with housekeeping and maintenance departments to
ensure Park product is operational
• Other duties as may be required
Qualifications & Experience:
QUALIFICATIONS AND ATTRIBUTES
• Excellent verbal communication and customer service skills
• Ability to thrive in a fast-paced environment and enjoy working directly
with the public
• Superior time management skills
• Ability to troubleshoot and problem solve urgently and calmly under
pressure
• Strong observational skills
• Ability to move between independent self-directed tasks and collaborative
work
• Proficiency with Microsoft Word, Excel, and Outlook
• Comfort with technology and digital aptitude to learn multiple software
including point-of-sale system, and the software for reservation
management
• Experience in customer service or sales, including handling cash and
balancing the days receipts
• Experience with point-of-sale systems or reservation software