Company:
Mosaic Forest Management Ltd.
Details:
The Role
Reporting to the Manager, Infrastructure, Hosting and Cloud Services, the Technical Analyst will provide support to the client-side technical components (hardware & software) of the organization’s operations and corporate computing environments. As the primary point of contact for user requests and problem tickets the role of the Technical Analyst is to be responsible for the management of the service desk platform. Specific responsibilities include but are not limited to:
Supporting scales sites and client computing environment on-site and remotely:
Assisting with testing and production of rollout scaling systems;
Overseeing onboarding/offboarding change management of domain users and hardware;
Supporting & maintaining client-side hardware;
Procuring and configuring mobile devices;
Administering and maintaining the service desk ticketing system; and
Supporting information services training.
Mosaic Forest Management Corporation is in the business of sustainable forest stewardship, managing private timberlands and Crown forest tenures in Coastal British Columbia for more than a century.
Mosaic employs several thousand people directly and indirectly, and is committed to achieving positive economic, social and sustainability outcomes from the working forest.
The Mosaic land base spans across beautiful Vancouver Island. Beyond generating strong economic returns, we manage our private forest lands to protect the cultural values of our indigenous partners, provide sustainable forest stewardship and environmental services, and offer a variety of recreational opportunities, scholarships, and donations to our neighbouring communities.
Qualifications & Experience:
Diploma in computer/IT related discipline;
Experience supporting Windows Server & Desktop environments;
Working knowledge of network protocols and technologies (eg. TCP/IP, DNS, DHCP, Static IP);
Demonstrated strong technical and analytical abilities;
Proficient in excel, powerpoint, databases and analytical tools for reporting;
Ability to self direct and effectively organize, plan work and prioritize resources; and
Excellent interpersonal and communication skills.