Company:
AVI Health & Community Services
Details:
JOB SUMMARY:
The Manager provides supervision and oversight for the operations of the Campbell River office while directly supporting the staff, service users and peer volunteers. This role is responsible for administrating the operations and facilities of the office. The role will also support AVI’s Regulated Access to Drugs program with program evaluation, community development and partnership components with support from the North Island Senior Manager.
The Manager has a strong relational practice of leadership in harm reduction healthcare to support and supervise staff in their roles providing psychosocial support to service users. The Manager supports staff and services users who hold multiple, intersecting identities including (but not limited to) people who use/d drugs, people with lived experience of HIV and hepatitis C, and LGBTQ2S+ people - from a sex positive and harm reduction-based approach. This role necessitates a demonstrated ability to navigate interpersonal issues that may be entrenched in personal power, colonial violence and racism.
The successful candidate embodies collaboration, works from a relational perspective, is supportive and empathetic, upholds AVI’s harm reduction, social justice, trauma-informed care and cultural humility values with staff and people accessing our services. They support and ensure that the Campbell River office and programs promotes the dignity and respect of the people we serve.
KEY DUTIES AND RESPONSIBILITIES:
Engages with staff to establish empathic supervisory relationships with clear and mutually-defined boundaries. Supervision will be grounded in harm reduction, understandings of the impacts of trauma, and include mentoring, feedback and skills development.
Manages the daily operations of the Campbell River office, including spending time in the space to support to frontline staff, monitoring and ordering supplies, monitoring workplace safety and facilities.
Supports staff through systems of debriefing, including daily check-ins, situational debriefing and 1:1 staff supervision
Schedules staff to ensure appropriate staffing levels, arranges staffing coverage, contacts casual staff members to call-out shift(s) and manages payroll approval (Inclusion) and leave management and provides coverage when minimum staffing is not met
Assists recruitment, hiring and orientation of staff, in collaboration with the Senior Manager
Manages the administrative tasks of the office, including: ordering supplies, ensuring sites are stocked, maintaining reporting deadlines and sending out communications…
Supports people who are using substances in a variety of settings. Including assessing for overdose symptoms and responding with rescue breathing, oxygen and naloxone when necessary.
Attends meetings as representative of the Senior Manager, as required and provides coverage for Senior Manager when they are away.
Maintaining systems and documentation including but not limited to the completion of statistics, monthly narrative and reporting, as required, to ensure Senior Manager receives information and reports in a timely manner.
Identifies training needs for staff and works with Senior Manager to ensure training needs are met.
Performs administrative tasks as requested by the manager(s). Maintains both paper and electronic confidential client files as required. Oversees critical incident reporting and overdose response forms as needed within timely manner.
Engages in program planning, evaluation, reporting, and program development as directed.
Forms connections and relationships with community groups and health care professionals to identify trends, needs, priority health issues and networking opportunities.
Develops and maintains relationships with community partners, including acting as a delegate for the Senior Manager and participating in relevant committees and working groups.
Compiles and prepares departmental statistical and program information for the Senior Manager who reports to the Executive Director, Board of Directors, SUAP, PHAC, Island Health and other funders, including working directly with program staff to complete reports as needed.
Performs other duties as assigned.
Qualifications & Experience:
QUALIFICATIONS:
University degree in Health or Social Services, (Public Health, Social Work etc.) or equivalent combination of education and experience.
3-5 years demonstrated leadership with program management and supervision of diverse staff team, preferably within a non-profit or community-based organization
Experience delivering/managing programming and services directly with program clients/participants with a harm reduction lens.
Demonstrated knowledge and working relationships with local service care providers
Extensive experience supporting staff working in high stress environments
Experience working in solidarity with diverse populations including people who are criminalized for their drug use and/or mental health; people who are denied housing/precariously housed/warehoused; racialized identities; Indigenous & Metis persons; LGBTQI2S+ identities; sex workers; people with disabilities.
Relevant or applicable training/experience in anti-racism and a demonstrated commitment to anti-colonial learning/unlearning, possessing a strong analysis of colonialism and the ways in which historical and ongoing colonization impacts Indigenous People
Knowledge of local Indigenous and non-Indigenous social services including housing, income and food security supports that may benefit persons served
Demonstrated experience in managing human resources in a union environment.
Experience managing hostile interactions, utilizing non-violent communication and diffusing techniques.
Demonstrated understanding of the importance and role of people who use drugs in the development, delivery, and evaluation of services intended to benefit them
Positive approach, flexible, resourceful, and enjoys working in a dynamic, informal, and relational workplace.
Excellent communications skills including in-person and also via technology. Ability to quickly grasp fundamentals of new computer programs.
Excellent organizational, prioritization and time management skills
Ability to recognise program needs and implement programming with input from relevant stakeholders
Ability to work with diverse groups of stakeholders including people impacted by poverty, substance use, criminalization, people who use drugs, service providers, funders and other community members.
First Aid training and experience responding to critical incidents, including overdose response, including rescue breaths and the administration of naloxone.
Employment subject to criminal record check for working with vulnerable populations.
To comply with current BC Public Health Orders, must be fully vaccinated for COVID-19 or have an approved medical exemption. Proof of vaccination status will be required
Current Valid BC Drivers’ License